The Track
A Section Blog
![](https://cdn.prod.website-files.com/635ffd046dcb43298c9f7a9a/67ae192945b6d629c02a7bc9_iStock-2155769551-2.png)
EY's Global Head of AI: Don’t rush to prove AI ROI
![hero image for blog post](https://cdn.prod.website-files.com/635ffd046dcb43298c9f7a9a/66184c6ce2330e6482cd3eff_CK_interview_1200x800.png)
The VC perspective on successful AI startups
You might have a cool idea for an AI startup, but is it venture backable? General Catalyst's Christopher Kauffman will tell you.
![hero image for blog post](https://cdn.prod.website-files.com/635ffd046dcb43298c9f7a9a/6617f46947fe0d6d067671bc_1200x800.png)
We introduced our first AI avatar professor. Here’s why.
Earlier this month, we wrapped our very first AI avatar-led course. Here's the nitty-gritty calculus behind our decision to try avatars as instructors.
![hero image for blog post](https://cdn.prod.website-files.com/635ffd046dcb43298c9f7a9a/660dd0c0dd1c919c274a2215_Meet%20the%20Professor%20Amit%20Rawal.png)
Meet your professor: Apple’s Amit Rawal from AI for Data Analysis
We sat down with Apple’s Amit Rawal to ask him all the things you should know before you take his course – including a sneak peek into his data analysis framework.
![hero image for blog post](https://cdn.prod.website-files.com/635ffd046dcb43298c9f7a9a/6605e47b1ba8bd9583471d0d_What%20happened%20to%20Pi.png)
Pi had a million users. So why did Inflection just implode (and take Pi with it)?
Microsoft just cannibalized a company it was a lead investor in and took its chatbot down with it. Here's what that means for other AI startups.
![hero image for blog post](https://cdn.prod.website-files.com/635ffd046dcb43298c9f7a9a/64012656c0c7c13493a55b46_64012630dc9bc741cf8492c5_BX045_Section_CustomerValue.webp)
5 steps to grow customer lifetime customer value
Your customer relationship ending after the first transaction is similar to a romantic relationship ending after the first date: not good.
![hero image for blog post](https://cdn.prod.website-files.com/635ffd046dcb43298c9f7a9a/640125f8b017f802ad6193e2_640125a8c0c7c11558a5515e_BX045_Section_Scorecard_LoveWorkandPlay.webp)
How to build a scorecard to evaluate your well-being
New year, new you? Use Pedro Zuloaga's scorecard to evaluate your life and set measurable goals for improvement in 2023.
![hero image for blog post](https://cdn.prod.website-files.com/635ffd046dcb43298c9f7a9a/675c64e7850b55d50be34bce_Shadow%20AI-2.png)
Why shadow AI is probably happening in your company
We surveyed over 5,000 knowledge workers in the second half of 2024 on AI knowledge, skill, and usage. One of the most troubling takeaways: AI use is happening, whether your company sanctions it or not, and the implications are huge.
![hero image for blog post](https://cdn.prod.website-files.com/635ffd046dcb43298c9f7a9a/672ce9fca1ecaad6cf2399cd_A%20sneak%20peek%20on%20our%20latest%20research-2.png)
Why most organizations aren’t ready to deploy AI
In September, we re-ran our AI Proficiency Survey to over 5,000 knowledge workers across the US, UK, and Canada. Our biggest takeaway: The knowledge workforce is vastly unprepared for an AI-augmented future.